True warriors always want to be in a position to deliver on their commitments. So in your situation, think of an acceptable reason why you would not be able to deliver your product or service as promised. Got it? Have you thought of an acceptable reason?

Really, is that an okay reason? Are you sure? Is there any way to avoid that outcome? The true warrior wants to implement policies, procedures, and processes so that whatever reason you can come up with is countered by strategy that allows you to deliver as promised, one hundred per cent of the time!

True warriors embrace difficulties with vigour and relish, because they know that every challenge is a stepping stone on the path to perfection. The true warrior celebrates overcoming obstacles! True warriors learn and incorporate every lesson in their mind. The true warrior knows that everything is a good example … a good example of what not to do or a good example of what should be done.

Badness is usually not intentional. It is actually like happiness, in that it is the result of behaviour, actions, thinking, or the interpretation of events and/or motives. Most everything is neutral in character. It is only when we apply meaning that something becomes labelled as good, bad, or evil.

Real head hunters had specific beliefs about those from whom they took heads, and practised a culture where such behaviour was applauded and revered. Ripping out the heart of your vanquished foe and consuming it on the spot was considered complimentary toward that foe, but you can probably appreciate that the surviving relatives didn’t appreciate it so much.

Believe something and that becomes your frame of reference. Your belief has no relation to fact, to truth, or to reality; it is your own precious possession. What you believe is your store of valuables, so believe wisely.

Tough customers improve us (product, delivery, quality, service, capabilities, technique, strategy etc). Tough vendors improve us. Tough competitors improve us. Tough rules and regulations improve us. A tough environment improves us! What doesn’t improve us kills us, so embrace the challenge; rejoice in the outcome; get tough, get better, and get real. Win, win, win! It will only help everyone and everything!

This is why you were chosen. You are warriors, and you will succeed. You will understand that it is all good, and that by overcoming, you are contributing to the world. So it has been written.